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Planning & Operations

Strategic Planning – Using client mission and vision statements, as well as their own data, we work with leadership to chart a pathway forward. We facilitate decisions to establish strategic goals and objectives, cascading actions from strategic to operational and tactical.

Operational Decision Support - Making data driven decisions requires both the ability to discover and confirm a course of action. Our analysts possess the technical and business domain knowledge to determine cause and recommend action. We tell stories with data.

Performance Measurement – Once decisions have been made, measurements display the results. Knowesis provides end to end enterprise performance measurement services from metric development to organizational governance. Data consultants will work with stakeholders and domain experts to craft actionable metrics suitable for each organizational level. Similarly, Knowesis ensures governance performance measurement requirements are sufficient to support enterprise management.

Change Management – Knowesis’ certified change management experts provide clients with change management plans to effectively guide organizations and teams from current state to a newly defined desired future state. We provide guidance on how best to prepare for change, implement change, manage resistance to change, communicate change, and the impacts of change on organizational elements and processes. We coach leaders on their role throughout the transformation, so that confidence, productivity, and regular business operations remain high. We provide best practices to organizations that operate in the environment of sustained change.

Business Requirements – Using a wide variety of techniques and best practices, Knowesis assists clients in the requirements gathering process to enable decomposition of information technology (IT) into technical necessities.   Knowesis leverages a variety of processes to gather requirements to include traditional waterfall to Agile.  Our requirements experts integrate into teams and work closely with business and IT activities to ensure the needs of the business are fully described into digestible artifacts.

Business and Technical Integration of Systems – On any enterprise program, integration of the internal and external systems is a priority of the program.  Knowesis’ experts work with clients to produce consumable artifacts that describe the necessary integration activities, and our team is adept in assisting clients in the IT integration of systems and applications.  We understand the role of lead system integrator (LSI), and our team of experts seamlessly integrates with the needs and direction of the LSI to achieve the outcome required by the client.

Talent Management – For many of our clients, personnel represents one of their most valuable assets. As the work place becomes more intergenerational, there is a stronger need to assess, motivate, and manage talent. We work with clients to deliver a holistic approach to maximizing performance and achieving excellence. We provide a framework to understand the personnel assets for workforce planning, including promotions and retirement so that clients continue to retain and attract top performers.

SME Advisory Services – Our staff supports decision-making by providing context to the information created. Our SMEs have supported enterprise programs such as Force Health Protection, Behavioral Health, Data Quality, Workflow Management, and Patient Centered Care. Their expertise ensures information is presented in context and fact-based actions are timely, necessary, and sufficient.

Healthcare Subject Matter Expertise – Our staff supports decision-making by providing context to the information created. Our SMEs have supported enterprise programs such as Force Health Protection, Behavioral Health, Data Quality, Workflow Management, and Patient Centered Care. Their expertise ensures information is presented in context and fact-based actions are timely, necessary, and sufficient.