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Knowledge/Content Management

Services
Whether our clients’ are looking to strengthen regulatory compliance, streamline business processes or improve knowledge management, Knowesis’ consultants can help. Our experts include individuals with over 35 years of experience in providing structured and unstructured content solutions to government and commercial organizations and certified in a variety of relevant areas, such as knowledge management, project management, information systems security, and business continuity. We believe that Enterprise Content Management (ECM) and Business Process Automation (BPA) are the backbone of the organizations digital environment, providing seamless and behind-the-scenes content to lead applications. 

Content is the building material for Knowledge… ECM should provide natural and easy access to relevant content allowing the knowledge worker to retrieve best practices, policies and procedures and organizational knowledge that will support their functions. 

Knowesis ECM/BPA experts can provide complete Content Management solutions from capture to knowledge discovery.  We build platforms of content storage, classification and integration with existing business processes that can scale to thousands of users.

Solutions
Knowesis is a licensed reseller of Newgen Software, Inc.’s OmniDocs Enterprise Content Management Suite (OmniDocs), which has been recognized since 2010 by Gartner as “visionary” in Gartner’s Magic Quadrant for ECM and since 2013 by Forrester as a “strong performer”. 

OmniDocs is the market leading solution to enable “digital transformation of your enterprise” and it allows the end-to-end management of enterprise content right from capture to disposition. It delivers contextual information to business stakeholders for improved collaboration, smarter decision making and enhanced customer satisfaction.

OmniDocs provides the flexibility to access or deliver content over Mobile and Cloud creating a highly connected and digital workplace. It offers a robust US DoD 5015.2 certified Records Management System to ensure compliance with regulatory requirements around management of records. OmniDocs enhances enterprise level collaboration with Social, Mobile, Analytics, Cloud capabilities and smart integrations such as CMIS.

OmniDocs includes the following components: Document Management, Capture & Image Processing, Workflow & Business Process Management, Records Management, Web Content Management & Publishing, Social Content, and Extended Components.

Document Management - OmniDocs captures, stores, manages and tracks electronic documents received through multiple sources. It enables effective life-cycle management of critical business content starting from their capture to disposition. Highlights include:

  • Version controls, document check-in / check-out, collaborative authoring and metadata management.
  • Easy document linking
  • Performance tabs and intelligent audit trails
  • User specific document views and annotation
  • OmniVRS (Virtual Repository Services) to orchestrate multiple content repositories across enterprise to deliver context based content views
  • Rich text and Semantic analytics based on native and third party integrations
  • Interoperability supported by CMIS compliance
  • E-signatures for digitally signing documents

Capture & Image Processing - OmniDocs utilizes smart tools to ensure that vital enterprise information from documents, files, emails and the web are captured and leveraged effectively. Highlights include:

  • OmniAcquire: Multichannel capture solution for capture of information from MFPs, emails, social media channels and office applications. It facilitates digital content transformation and delivery of content
  • OmniScan: Enterprise scanning solution for capture from physical documents with support for distributed, centralized and web based scanning, OCR, ICR and BarCode extraction
  • ZapIn: Mobile capture solution built on NEMP with advanced imaging and extraction capabilities for capture on the go. Offers automatic image enhancements and geo-fencing capabilities
  • OmniExtract: State of the art solution for extraction of information from structured, semi-structured and unstructured documents printed and hand-written documents. Supports optical machine characters and MICR fonts
  • The product suite also supports import of documents from other sources like Email, MS office, Windows Hot Folder, Fax server, Portals, FTP, Business Applications and CSV Based Import utilities.

Workflow & Business Process Management - OmniDocs intelligently orchestrates the flow of content within the enterprise by leveraging a robust process based framework. It effectively manages Document Centric Workflows from the point of content origination to the final delivery of output across multiple enterprise applications. Highlights include:

  • Graphical Process Modeler for designing document centric business processes
  • Configurable easy to build efficient user desktops
  • 360 degree process monitoring with Business Activity Monitoring
  • Intuitive Form Builder to deploy user-friendly e-forms for online/offline data entry, data standardization for interoperability and digital signatures
  • OmniDocs ECM syncs perfectly with Newgen Mobile BPM and Social BPM leading to nimble use of content and creating smarter ways to work.

Records Management – OmniDocs includes a DoD 5015.2 certified Records Management System from Newgen, which helps organizations to comply with regulatory and legal policies for long-term archival of content. It provides support for defining and enforcing record classification, retention and disposition policies. Highlights include: 

  • Management and tracking of physical location of documents
  • Record retention, storage and retrieval policies
  • Policy-based filing and archival structure
  • Management of physical records and media
  • Extensive reports and audit trails
  • Comprehensive search on file-plan and records
  • Easy options for end users to search and make records from Document Management interface

Web Content Management & Publishing - Web Content Management becomes highly simplified with OmniDocs. Enterprise users can effectively work on high content centric web applications with the OmniDocs WCM tool. Highlights include:

  • Integration with Drupal, Liferay and SharePoint using CMIS
  • Strong workflow capabilities for content approval and publishing process
  • Administrators can define roles with different permissions for content authorship and finalization
  • Inbuilt rich text editor based authoring tool
  • Collaborative authoring of content by integration with third party tools allowing

Social Content - OmniDocs ECM Suite provides comprehensive Social Content Capabilities through Newgen Knowledge Management System (NKMS) & OmniSocial Suite.

  • Comprehensive features to facilitate collaboration such as Discussion Forums, Q &A, Bulletin boards, Chat
  • Content Subscription; skill based expert identification & collaborative process design have been developed as part of this suite
  • Integration adapters for external social media platforms like Facebook and Twitter for capture of content for auto-categorization and processing for review, analysis and archival
  • Analytics for sentiment analysis and event based routing
  • Social Media Records Management through DoD certified records management system

Extended Components  - Knowesis offers a number of extended services which complement the OmniDocs suite.

Digital Asset Management (DAM): Repository services are available for end-to-end management of rich media and digital assets.

  • Acquisition, cataloguing, storage, retrieval and export of digital assets
  • Online streaming with the help of integration of streaming engines
  • Support for transformation of MP4 and 3GP into FLV formats

Email Archival: OmniDocs has a rule based email capture capability from MS-Exchange & Lotus Notes Mail Servers, importing emails directly from mail clients.
SharePoint Content Archival: Long term archival and management of SharePoint content, enabling organizations promote content assets from SharePoint workgroup repositories to OmniDocs.

Enterprise Report Data Archival: OmniReports (Enterprise Report Archival and Distribution) supports archiving of application data & reports for multiple content types from core applications, ERP. A web based solution it automatically indexes and archives data and allows right based search and retrieval of these reports.

OmniDocs ECM on Mobile - The Newgen Enterprise Mobility Platform (NEMP) offers a unique Content Management experience by making comprehensive features of the OmniDocs accessible through mobile devices. Enterprises can take advantage of smart mobility features and marry them off to ECM features for cohesive content creation and faster decision making. Highlights include:

  • Facilitates rapid development of process centric, context aware, device independent mobile apps with rich imaging capabilities
  • Mobile enabled content management functionalities including search & preview, download, import, edit and metadata management
  • Strong support for location intelligence (geo-fencing, auto address verification etc)
  • Access to workflow applications with mobiles & tablets for leveraging BAM reports
  • Content can be shared directly from a repository to mobile workers via the file sync services
  • NEMP ECM features can be embedded into other LOB applications

OmniDocs ECM on Cloud – OmniDocs on the Amazon (AWS) Cloud is a novel and cost-effective alternative to traditional document management. The cloud offering provides access OmniDocs capabilities, enabling lower overhead, elastic capacity management and lower CAPEX requirement. This leads to better information management, responsiveness and scalability. The solution provides enterprise grade Service Level Agreements and complies with major Security and Regulatory standards. Customers have the option to deploy the platform at their preferred location using nine data centers across the globe. The AWS infrastructure complies with major industry standards including HIPP A (for healthcare), FedRAMP(for Federal government), SOC 1/ISAE 3402, SOC 2, PCI DSS Level 1(Payment Card Industry) among others.

Technology Landscape - OmniDocs lends organizations both flexibility and scalability to grow in a highly demanding marketplace. Businesses across the globe have benefitted by orchestrating large volumes of enterprise data and converting it into actionable intelligence.

Scalable for Managing High Volumes: OmniDocs has an n-tier Web Centric Architecture providing it massive scalability. It supports clustering and farm mode deployment.

J2EE and Unicode based Architecture: OmniDocs is platform independent and can be deployed on multiple application servers and industry standard databases. It is built leveraging a multi-tier; scalable J2EE based architecture with support for clustering and load balancing. It is Unicode-based and the multi-lingual support makes it operational across geographies.

Integration with business systems using Web Services, Messaging and XML API: OmniDocs provides standard interfaces in both webservice and Restful AtomPub bindings for all mandatory services such as creating,reading, writing, deleting and searching content across repositories, as prescribed by the CMIS standards. It offers integration with other business applications including Web services, JMS, EJBs, invoking URLs, SAP Archive Link and BAPI. Integration adaptors are available for systems such as SAP, Oracle eBusiness Suite, Finnacle, and SharePoint among others.

Migration: We provide strong content migration through inbuilt Content Migration tools (along with scripts and professional service). We also have established partnership with leading OEM/Migration Service Provider. Our Content Migration methodology includes Data Discovery, Verification & Cleansing, Extraction, Transformation, Auditing, Migration & Verification. Migration tool offers intelligence for de-duplication checks, auto-categorization & migration of data from other repositories.

Enterprise Class Security: OmniDocs has been successfully audited against customers’ internal security, compliance and server hardening policies across verticals like Banks, BPO, Insurance, Telecom, Healthcare and Public Sector. The product suite provides strong security features and audit trails of all actions are archived in the system.

For additional information please contact Greg B. Kinne, CKM by phone at 703.625.9758 or email at gkinne@Knowesis-inc.com.